Your Rights as A Client: What you Need to Know in Texas

At Edify Behavioral, we believe that informed clients and families are empowered clients and families. Texas law provided important protections to ensure transparency, accountability, and respect in health care service. Below is an overview of key rights and resources available to you.

Accessing Your Health Care Records

Clients and legally authorized representatives - such as parents or legal guardians - have the right to request access to health care records under both Texas and federal law.

Request for records must be made in writing and may require verification of identity and legal authority. Records are provided within legally permitted timeframes (within 3-4 business days).

If you would like to request records, please either call us at 1-844-556-5700 or email us at info@edifybehavioral.com. In your email please include:

• Client's full name

• Date of Birth

• Type of records requested (e.g. assessments, progress notes, discharge summary)

• Date range of records requested

• Your relationship to the client (if requested on behalf of a minor or dependent adult)

• A copy of a valid photo ID and, if applicable, documentation showing legal authority

If you have questions about the process, call us at 1-844-556-5700, and our administrative team will be happy to assist you.

Addressing Concerns About Service or Provide Conduct

If you have concerns related to services received or the conduct of a licensed behavioral health provider in Texas, you may contact the Texas Behavioral Health Executive Council (BHEC).

The BHEC oversees licensing and professional standards for behavioral health providers across the state. Contact information is available on the Council's Contact Us webpage.

You are encouraged - but not required - to contact our office first so we may address concerns promptly and respectfully.

Filing a Consumer Complaint in Texas

Clients and families also have the right to file a consumer complaint with Office of the Attorney General of Texas - Consumer Protection Division if they believe their rights as consumers have been violated.

The Attorney General's Consumer Protection webpage provides instructions for submitting a complaint and explains what happens after a compliant is filed.

Protection From Retaliation

Exercising your rights - requesting records, asking questions, or filing a complaint - will not result in retaliation. Services will NOT be denied, reduced, or altered solely because a client or family member chooses to exercise these rights.

We are committed to ethical, respectful, and accountable care.

We're Here to Help

We value open communicate and welcome questions from clients and families. If you need help requesting records, have concerns, or want clarification about your rights, please contact our office directly. You may also contact the appropriate Texas oversight agencies at any time.

Your voice matters. Your rights matters.